Refund and Returns Policy

At Poorna Sattva, every snack—from our laddus to millet savories—is handcrafted in small batches using pure jaggery, nuts, millets, and fruits. We promise fresh, safe, and lovingly made products.

If anything goes wrong, we’ll make it right.

Non-Refundable Situations

We cannot process refunds or replacements if:
❌ The product was opened, consumed, or tampered with after delivery
❌ Complaint raised after 48 hours of delivery
❌ You changed your mind or ordered by mistake
❌ Minor variations in color, shape, or texture (natural for handmade products)

Returns

Important: Our products are perishable, so we cannot accept returns once opened or partially consumed.

✅ We will help if: your order is damaged, defective, or incorrect.

Contact us within 48 hours of delivery with:

• Order number
• Clear photos of the damaged/wrong product

📩 Email: support@poornasattva.com
📞 Contact: +91 96639 58016

Our team will review your case and offer a replacement or refund.

Refunds

Once approved, you can choose:

• Replacement of the same product
• Full refund to your original payment method

Processing time: 7–10 working days after approval.
If you haven’t received your refund after 10 days, check with your bank or payment provider.

Cancellations

Cancel within 2 hours of placing your order.

Once processed or shipped, cancellations are not possible.

If payment was captured and cancellation is approved, we’ll refund your original payment method within 7–10 working days.

Damaged Packages in Transit

If your parcel is visibly damaged on arrival, refuse delivery and contact us immediately.

We’ll coordinate with the courier and send a replacement at no extra cost.

Late or Missing Refunds

If you haven’t received your refund after 10 working days:
1️⃣ Check your bank account
2️⃣ Contact your credit card company or payment provider
3️⃣ Still no refund? Email us: support@poornasattva.com

We will follow up promptly.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For returns, refunds, or delivery issues:
📩 Email:support@poornasattva.com
📞 Contact: +91 96639 58016
📍 Bengaluru, Karnataka, India

💛 Our Promise

At Poorna Sattva, we believe snacks should bring joy, not worry.
If anything goes wrong, we’ll handle it with honesty and care.