Terms & Conditions

Welcome to Poorna Sattva! By accessing or using our website and services, you agree to comply with these Terms & Conditions. Please read them carefully.

General

  • All products, content, and services on this website are provided by Poorna Sattva / Poornata Enterprises LLP.
  • By using this website, you agree to these Terms & Conditions, our Privacy Policy, and Cookies Policy.
  • We reserve the right to modify these terms at any time. Any changes will be posted on this page.

Products & Orders

  • All products are handcrafted in small batches using natural ingredients. Minor variations in color, shape, or texture are normal and do not constitute a defect.
  • Orders are subject to availability. We reserve the right to limit quantities or refuse service to anyone at our discretion.
  • We make every effort to display products accurately, but colors and images may vary due to screen differences.

Payment & Pricing

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
  • We accept online payments via our chosen payment gateways.
  • Payments are secure and encrypted, but we are not liable for issues caused by third-party payment providers.

Shipping & Delivery

  • Delivery times are estimates and not guaranteed.
  • Risk of loss or damage passes to the customer once the order is delivered.
  • For damaged or missing products, please contact us within 48 hours of delivery.

Returns & Refunds

  • Perishable items cannot be returned once opened or partially consumed.
  • Refunds or replacements are offered only for damaged, defective, or incorrect products (see our Refund & Returns Policy).
  • Refunds are processed within 7–10 working days.

Intellectual Property

  • All website content, including images, text, logos, and branding, is the property of Poorna Sattva/Poornata Enterprises LLP..
  • You may view and download content for personal use only. Reproduction or commercial use is prohibited without permission.

User Conduct

When using our website, you agree not to:

  • Violate any laws or regulations
  • Post offensive or harmful content
  • Interfere with website security or functionality

Limitation of Liability

  • Poorna Sattva is not liable for indirect, incidental, or consequential damages arising from use of the website or products.
  • We do our best to ensure accuracy, but we do not guarantee website content, product descriptions, or availability.

Governing Law

These terms are governed by the laws of India. Any disputes will be resolved under the jurisdiction of Bengaluru, Karnataka.

Contact Us

  • For questions regarding these Terms & Conditions:
  • 📩 Email:support@poornasattva.com
  • 📞 Contact: +91 96639 58016
  • 📍 Bengaluru, Karnataka, India